The first thing that a potential customer sees about your business is your website design. Your design must be streamlined and straightforward. Your site should be easy to navigate with good links between pages. If you are doing commerce online, then you must also contemplate how your website design ecommerce will function as well.
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If you have not taken a good look at the Web.com website, you owe it to yourself to peruse it thoroughly before deciding on an internet marketing partner or trying to perform that function in house. The reputation that Web.com currently has as a leader in the field was hard won through effective customer service - you would do well to take advantage of that experience.