So before heading for the exit, the little man and I made a beeline for Executive Optical. One of their store attendants was more than happy to attend to me the moment we walked in. I asked for a bottle of SeptoCare; store attendant wrapped it in a brown paper bag then wrote the receipt. I paid for the item, thanked the attendant, and then left.
|Covered my details in not-so-happy smileys, lol.|
|EO FlexWear Solutions?!|
Amenable to this mix-up and apologetic with her mistake, the staff asked me for my home address and told me that she will deliver the SeptoCare to my place right away. Unfortunately, no staff came over, and that night I had to squeeze my lens solution bottle down to the last bubble just so I could have something to soak my contact lens in.
The staff came over the following day - Sunday afternoon, to be exact - even more apologetic. She gave me my SeptoCare, while I returned the EO Solution to her.
|THIS was what I paid for.|
If there's one thing commendable about this incident, it's the fact that she owned up to her mistake and did something about it. I appreciate the gesture, Executive Optical SM City San Pablo.
But please be careful with things like this next time. Going back and forth your shop for a product exchange can be quite bothersome for anyone, most especially for moms (like me) who attend to so many different things each and every single day. Not to mention the fact that I always have a kid in tow to practically anywhere I go. And I'm pretty sure there are lots of moms out there that know exactly what I'm talking about.