The Digital Advantage: Introducing the PSA E-Certificate Service Powered by PSAHelpline.ph.

The Philippine Statistics Authority (PSA), in collaboration with its authorized online channel, PSAHelpline.ph, is pleased to announce the modernization of vital records access through the PSA E-Cert Service. This service represents a significant step forward in the digital transformation of public services, ensuring that authenticated copies of civil registry documents are secured and shared with maximum efficiency and security.

This initiative delivers an official, authenticated, digital copy of your civil registry document, offering a secure and immediate method for handling essential paperwork from your computer or mobile device. Designed for convenience across the Philippines, the PSA E-Cert acts as a readily available, verifiable version of documents like Birth, Marriage, and Death Certificates. It is a digitized copy of the physical PSA certificate issued by the PSA that can be quickly utilized for submission and verification with government agencies and other stakeholders nationwide. The new service provides a fully integrated end-to-end digital journey—from initial request and secure payment to digital delivery offering the ultimate standard in user convenience.

What is a PSA E-Certificate?

The PSA E-Cert is an official, authenticated, digital copy of civil registry documents such as Birth, Marriage, and Death Certificates, as well as the Certificate of No Marriage (CENOMAR) and Certificate of No Death (CENODEATH).

Think of it as the official electronic version of your PSA certificate. It offers a secure and immediate way to handle essential paperwork, bypassing the time required for physical courier delivery. Since it is designed to be digitally verified, it is perfect for quick and secure online submissions to institutions that accept digital documents.

The document contains robust digital security features, notably a QR code, which allows the stakeholder to instantly confirm its authenticity and integrity through the secure e-cert portal (e-cert.psahelpline.ph).

Who are the Stakeholders?

A stakeholder is any local office or institution, including government agencies, schools, or private companies, that officially accepts and verifies your submitted PSA E-Cert.

These entities rely on the E-Cert's digital security features (like the QR code, reference number, and authorization code.) to instantly confirm that your document is authentic and was officially issued by the Philippine Statistics Authority (PSA) via PSAHelpline.ph.

Common transactions where you may submit your E-Cert include:

• School Enrollment: For schools and universities when enrolling a student.
• Local Employment: When applying for a job within the Philippines that requires verification of a birth or marriage certificate.
• Government Transactions: For applying for claims and benefits, or other services from various government agencies (where the digital copy is accepted).
• Other Transactions: Including financial applications or legal services requiring proof of civil status.

The institution's acceptance of the E-Cert allows them to instantly verify your document's integrity, simplifying their process and ensuring maximum security.

Photo credit: Negative Space on Pexels.

Requesting the PSA E-Cert:

The PSA E-Cert service is initiated when an applicant places an order for documents such as Birth, Marriage, Death Certificates, CENOMAR, and CENODEATH on the PSAHelpline.ph website, specifically selecting the digital format.

1. Application: Visit e-cert.psahelpline.ph, select the document needed, and fill out the order form.
2. Payment: Pay through any of the payment channels integrated with the service (E-wallets, Credit/Debit, Online Banking).
3. Applicant Verification: A mandatory Identity Verification Process ensures that sensitive data only reaches the rightful owner.
4. Delivery: The requesting party receives a secure link via email to view and download their PSA certificate.

Verification by the Stakeholder

A core benefit of the PSA E-Cert is its robust digital verification system, allowing any local office or institution (Stakeholder) to instantly confirm the authenticity of the submitted document.

The Stakeholder can verify the authenticity of the E-Cert through two options:

• Option A (QR Scan): Simply scan the QR code on the document. It redirects to the e-cert portal to display the official PSA-issued copy for an immediate "side-by-side" comparison.
• Option B (Manual Entry): If a scanner is not available, the stakeholder (e.g., an employer, school, or a bank) can enter the Reference Number and Authorization Code found on the E-Cert cover page directly on the e-cert.psahelpline.ph website. An image of the official PSA-issued copy will be shown for "side-by-side" comparison

The PSA E-Cert portal allows the stakeholder to verify that the certificate was indeed issued by PSAHelpline.ph, ensuring the document's integrity and originality.

Cost and Pricing

Faster service at a lower price point.

Validity and Data Privacy

Protecting data through "Privacy by Design."

• Availability: The digital copy is accessible in the secure portal for 60 calendar days.
• Ownership: During this window, users can download the PDF to their personal devices for permanent storage.
• Privacy: To comply with the Data Privacy Act, the system automatically purges the copy from the portal after 60 days to ensure no sensitive data remains exposed online longer than necessary.